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Customer Service Expert

2 months ago

Essendon Fields, Australia Pottery Barn Full time

Overview

Williams-Sonoma Outlet store in Melbourne is seeking a Customer Service Expert to deliver exceptional customer experiences in a fast-paced, specialty retail environment.

Salary

A competitive salary of AU$65,000 per annum plus benefits, ensuring you earn the rewards for your hard work and dedication.

Job Description

We are looking for an enthusiastic and skilled individual who will excel in our Sales Associate role. As a Sales Associate, you will be responsible for:

  • Providing sincere, friendly, and energetic customer service by exemplifying excellent customer service standards;
  • Welcoming customers and assisting with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders;
  • Efficiently and accurately performing register transactions (sales, returns, and exchanges);
  • Maintaining and demonstrating knowledge of our products, features, benefits, current sales, and promotions;
  • Utilizing effective selling techniques to build multiple sales and increase productivity;
  • Achieving established sales and contest goals;
  • Assisting in the implementation and maintenance of visual merchandise presentation, signage, and lighting;
  • Upholding store and stockroom maintenance and cleanliness standards;
  • Performing other duties as assigned by management.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills;
  • A passion for homewares and/or food;
  • The ability to connect with customers through service and selling;
  • Love to sell and are driven to meet and exceed targets;
  • Succeed in a team environment but can work independently and manage your own time;
  • Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products;
  • The confidence and passion to anticipate customer needs and solve problems;
  • Effective communication, organizational, and leadership skills.

Benefits

You will love working here because:

  • We're a successful, fast-growing, data-driven company with an entrepreneurial vibe;
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands;
  • We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves;
  • We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation;
  • We live and breathe client experience;
  • We have a smart, experienced leadership team that is open to fresh ideas;
  • We believe in autonomy and reward you for taking initiative;
  • We get to be creative daily, and we have fun.

Others

Please note that only those holding the required work rights in Australia will be considered for this position.