Administrative Services Officer
7 days ago
Located in Essendon Fields, TwoScots Recruitment is seeking an experienced Corporate Administrator to join their team as a Customer Service Officer.
This dynamic role involves being the primary point of contact for all customer inquiries, ensuring seamless communication and exceptional service delivery. The ideal candidate will possess excellent communication skills, with the ability to multitask and maintain relationships with internal and external stakeholders.
The key responsibilities of this role include:
- Managing inbound calls, directing them to the correct departments, and allocating appropriate resource coverage;
- Providing top-notch customer service to clients, resolving queries and addressing concerns in a timely manner;
- Maintaining strong relationships with internal and external stakeholders through effective communication and interpersonal skills;
The successful candidate will have:
- A proven track record of working in a fast-paced environment, with excellent time management and organizational skills;
- Excellent computer skills, with proficiency in Microsoft Office applications;
- Ability to prioritize tasks under pressure, meeting deadlines and delivering high-quality results;
- A confident and professional phone manner, with a warm and friendly tone;
- Strong analytical skills, with the ability to identify and resolve issues efficiently;
The estimated annual salary for this position is $60,000 - $70,000, depending on experience. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
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