Service Advisor

6 months ago

Essendon Fields, Australia AutoLeague Full time

Monday - Friday (No Weekends)
- Employee Recognition Program, Paid Birthday Leave, Free Employee Assistance Prog
- Essendon Fields Location

**Your new company**

Essendon Isuzu UTE & MG, where automotive excellence meets unparalleled service and a high-performing culture. As a proud member of Autoleague, we're dedicated to upholding the core values of both Isuzu UTE & MG, ensuring every customer experience is exceptional. Our dealership boasts not only a reputation for distinction but also a vibrant and supportive management team that fosters growth and success. Join us in shaping the future of automotive excellence

**Your new role**

As a **Service Advisor**, you'll adeptly handle multiple responsibilities. Collaborating closely with our skilled Technicians, you'll oversee the timely completion of service appointments while proactively offering maintenance recommendations to keep our guests' vehicles performing optimally. Here are typical responsibilities associated with the role of a **Service Advisor**:

- Main point of contact for customers seeking automotive services
- Listen attentively to customers' concerns and inquiries, demonstrating empathy and understanding
- Conduct thorough consultations with customers to understand their vehicle issues and service needs
- Provide clear explanations of recommended services, repairs, and associated costs
- Offer additional maintenance suggestions based on the vehicle's condition and manufacturer recommendations
- Educate customers on the importance of regular maintenance and address any safety or performance concerns.
- Liaise with service technicians to convey customer concerns, vehicle symptoms, and specific service requests
- Keep customers informed about the status of their vehicle during the service process

**What you'll need to succeed**

To be considered for this role, you must be able to demonstrate the below:

- Proven experience in automotive service or a related field
- Maintaining a valid driver's license
- In-depth knowledge of vehicle systems and repair procedures
- Exemplary interpersonal and communication skills to understand customer needs and build strong relationships
- Ability to manage multiple tasks in a fast-paced environment
- Strong organizational and time-management skills
- Proficiency in using service management software and tools
- Excellent problem-solving abilities to diagnose and recommend appropriate solutions
- Dedication to providing outstanding customer service and ensuring customer satisfaction
- Commitment to staying current with industry trends and continuously improving technical knowledge

**What you'll get in return**
- Generous Base Salary + Superannuation + Commissions $$$
- Monday to Friday (No Weekends)
- Employee Recognition Program, Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more
- Friendly & Supportive Senior Management Team
- Opportunities for Career Progression

**What you need to do now**

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.** **All shortlisted applicants will be required to undertake a pre-employment check including police and medical check

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