Service Advisor

3 weeks ago


Essendon Fields, Australia Penske Full time

About the Role:

A fantastic opportunity has arisen for a Service Advisor to join our Penske Select team. As a key liaison between our customers and our Service Technicians, you will work with Holden Certified service, AC Delco, and a range of Prestige brands.

Key Responsibilities:

  • Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
  • Provide accurate quotes to customers and provide timely follow up
  • Process invoices upon completion of jobs
  • Respond to phone queries in a fast, efficient manner
  • Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
  • Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
  • Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
  • Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

About You:

  • Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
  • Previous On-Highway Customer Service experience will be an advantage, but not essential
  • Prior knowledge of one or more of our products would help, but we provide fantastic training
  • Strong communication skills, written and verbal, with a knack for building personal connections
  • Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

About Us:

Penske Select Australia is the go-to destination for Pre-owned premium cars and also specialises in Holden service and repair.

Why Join Penske?

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

  • Competitive remuneration package
  • Accredited Training & Development programs;
  • A business commitment to providing the highest levels of safety, technical and leadership training;
  • Employee Assistance Program;

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