Customer Service Coordinator

1 month ago


Parramatta Park, Queensland, Australia Matrix Education Full time

At Matrix Education, we are seeking a Customer Service Representative to join our team at one of our Sydney campuses.

The successful candidate will provide exceptional customer service and support to our clients, while also contributing to the continuous improvement of our processes to meet their needs.

We offer competitive remuneration rates of $25-$35 per hour, depending on experience, as well as a range of benefits including convenient campus locations, modern office environments, and opportunities for professional growth and development.

Key Responsibilities:

  • Provide excellent customer service and support to clients via phone, email, and in-person enquiries
  • Manage customer profiles, enrolments, and class rolls using our CRM system
  • Process enrolments and manage administrative tasks
  • Deliver internal communications and notifications to staff and students
  • Book consultations and referrals, and perform ad hoc administrative duties as required

Requirements:

  • Minimum 1 year experience in customer service, administration, retail, or sales
  • Outstanding written and verbal communication skills
  • Intermediate Microsoft Office skills
  • Exceptional time management and organisational skills
  • Ability to multitask and work under pressure
  • Tertiary studies or qualifications in commerce, business, arts, or education (highly regarded)

Benefits:

  • Competitive hourly rate of $25-$35
  • Campus locations across Sydney
  • Modern office environment
  • Open and collaborative management team
  • Opportunities for professional growth and development

About Us:

Matrix Education is a leading provider of educational services in Australia. We are committed to delivering high-quality education and support to our students, and we are seeking like-minded individuals to join our team.



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