Claims Specialist, Supporting Independence

4 weeks ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

Alongside this, you will be responsible for proactively and effectively managing all aspects of caseloads of worker's compensation claims within the SA legislation and compliance guidelines.

This will be a Full-time permanent position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES

  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Deliver personalised face-to-face assistance to Seriously Injured Workers
  • Pro-actively proceed with appropriate case management for Seriously Injured Workers, aimed at their independence, improve their quality of life and return to work.
  • Ensure case management is in accordance with SA legislation and compliance guidelines
  • Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML's guidelines and agreed department and Return to Work SA standards

ABOUT YOU

  • Knowledge of the relevant worker's compensation legislation and regulations would be beneficial
  • Basic understanding of medical terminology is advantageous
  • High attention to detail and excellent organisational skills
  • Sound negotiation and influencing skills
  • Empathy and understanding for others
  • The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Access LinkedIn Learning - 18,000 courses to advance your professional education
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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