Customer Service Manager

2 months ago

Manly, Australia M GALLERY Full time
Job Description

  • Permanent full-time position
  • 38 hours per week
  • Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

  • Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
  • Implementing and reviewing revenue strategies, including rate and inventory management.
  • Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
  • Ensuring compliance with occupational health and safety regulations.
  • Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
  • Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • Ensuring operational efficiency within Reservation and Front Office team
  • Providing direction and feedback to team members and assisting with recruitment
  • Managing, motivating and developing staff providing customer services
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

Qualifications

SKILLS REQUIRED:

The successful applicant will need to be a qualified Customer Service Manager, hold Diploma in Hospitality Management or Business and have a minimum of 2 years’ work experience as a professional customer service manager. Being multi-lingual is an advantage.



Additional Information

What’s in it for you:

  • Work in front of the iconic Manly Beach
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants) 
  • Employee Assistant Program, Birthday day off, discounted gym membership and much more 
  • Work Your Way - We adjust to your lifestyle 
  • Dry-cleaning on us: you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead

  • Customer Service Manager

    2 months ago

    Manly, Australia M GALLERY Full time

    **Company Description** Why work with Manly Pacific and Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

  • Customer Service Manager

    1 month ago

    Manly Vale, Australia M GALLERY Full time

    {"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Key ResponsibilitiesSupervise and support...

  • Customer Service Manager

    1 month ago

    Manly Vale, Australia M GALLERY Full time

    {"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at M GALLERY. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and support the...

  • Customer Service Manager

    2 weeks ago

    Manly Vale, Australia Kennards Self Storage Full time

    About the Job:We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Manager at Kennards Self Storage.Key Responsibilities:Deliver exceptional customer service and support to our customersMaintain a high level of cleanliness and organisation within the facilityAssist the Centre Manager in achieving KPI targets and...

  • Customer Service Team Lead

    5 months ago

    Manly, Australia Naked Wines Full time

    **Here’s a bit about us**: Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices. Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding,...

  • Customer Service Advisor

    7 months ago

    Manly, Australia St.George Full time

    Join a supportive team in our Manly branch - Permanent position - Customer service role working with the local community **How will I help?** You’ll be the face of St. George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored...

  • Customer Service Advisor

    5 months ago

    Manly, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - Join a supportive team in our Manly branch - Permanent position - Customer service role working with the local community **How will I help?** You'll be the face of St. George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and...

  • Customer Service Advisor

    6 months ago

    Manly, Australia St.George Full time

    **Join a supportive team in our Manly branch**: - **Permanent Full Time position**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and...

  • Customer Service and Facility Manager

    2 weeks ago

    Manly Vale, Australia Kennards Self Storage Full time

    About the RoleWe are seeking a motivated and customer-focused Assistant Manager to join our team at Kennards Self Storage.As an Assistant Manager, you will be responsible for providing exceptional customer service, maintaining the facility to a high standard, and supporting the Centre Manager in the day-to-day operations of the facility.

  • Customer Service Operations Manager

    3 weeks ago

    Manly Vale, Australia Manly Bowling Club Full time

    About UsAt Manly Bowling Club, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organisation owned by its members, we exist to improve the lives of our members.We have over 250,000 members who use our services across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied...

  • Assistant Manager

    1 month ago

    Manly Vale, Australia Kennards Self Storage Full time

    About Kennards Self StorageWe're a leading Australian family-owned business with over 50 years of experience in self storage. Our mission is to provide exceptional customer service and a positive work environment for our team members.The RoleWe're seeking an Assistant Manager to join our team at Kennards Self Storage. As an Assistant Manager, you'll be...

  • Personal Banking

    5 months ago

    Manly, Australia Westpac Banking Corporation Full time

    Personal Banking & Customer Service - Northern Beaches, NSW - **Opportunities within our Westpac & St George branches in the Northern Beaches of Sydney**: - **Full-time permanent positions available**: - **Branches include but are not limited to Manly, Warriewood, Brookvale & Mona Vale**: - **Even if we don't have the perfect role right now, we'll be in...

  • Customer Service Expert

    4 weeks ago

    Manly Vale, Australia Kennards Self Storage Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Assistant Manager at Kennards Self Storage. As a key member of our operations team, you will be responsible for maintaining the facility to a high standard, providing exceptional customer service, and supporting the Centre Manager in the day-to-day...

  • Customer Service Supervisor

    3 months ago

    Manly, Australia Manly Bowling Club Full time

    **ABOUT US** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Personal Banking

    6 months ago

    Manly, Australia Westpac Full time

    **Opportunities within our Westpac & St George branches in the Northern Beaches of Sydney**: - **Full-time permanent positions available**: - **Branches include but are not limited to Manly, Warriewood, Brookvale & Mona Vale**: - **Even if we don't have the perfect role right now, we'll be in touch once we do! **Positions available**:Personal Bankers,...

  • Customer Service Supervisor

    1 month ago

    Manly Vale, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Supervisor to oversee operations at our Manly Bowling Club venue on a permanent part-time basis.As a key member of our team, you will be responsible for ensuring a smooth operation, delivering exceptional customer experiences, and promoting a culture of continuous...

  • Customer Service Lead

    2 weeks ago

    Manly West, Queensland, Australia Manly Bowling Club Full time

    About the RoleWe are seeking a skilled Customer Service Supervisor to oversee operations at Manly Bowling Club. This is a permanent part-time role with a flexible roster.Key ResponsibilitiesEnsure compliance with relevant regulations, including the Registered Clubs Act and Liquor ActCoach, develop, and manage staff to deliver exceptional customer...

  • Customer Service Supervisor

    3 months ago

    Manly, Australia Manly Bowling Club Full time

    Manly NSWABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Customer Service Supervisor

    3 months ago

    Manly, Australia Manly Bowling Club Full time

    ABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.  Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Customer Service Supervisor

    1 month ago

    Manly Vale, Australia Manly Bowling Club Full time

    About UsAt Manly Bowling Club, we're a community-driven organization that values Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we exist to improve the lives of our members, who number over 250,000 across various industry sectors.About the RoleWe're seeking a motivated and enthusiastic Customer Service Supervisor...