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Customer Service and Support Professional

1 month ago

Clayton South, Victoria, Australia Veritas Recruitment Full time

We are partnering with a global manufacturing leader, renowned for innovation and excellence. Our goal is to find a motivated individual to join our team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support.

About Veritas Recruitment:
Veritas Recruitment is committed to placing candidates in the perfect temporary/contract or permanent role. We understand the markets in which we operate and provide advice on how to leverage yourself for the best opportunities. Our approach is honest, straightforward, and responsive.

Key Responsibilities:

• Respond to customer inquiries via inbound phone calls (averaging between 40-50 calls daily)

• Provide technical support and troubleshooting assistance for the company's product range

• Collaborate with other departments to resolve customer issues effectively

• Document customer interactions and resolutions accurately in the CRM system

• Identify and escalate priority issues to the appropriate teams

About You:

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities and attention to detail

• A customer-focused mindset with a passion for delivering exceptional service

• Ability to multitask and work effectively in a fast-paced environment

• Quick typing skills and accuracy

Benefits:

• Work from home 2 days a week – Thursdays and Fridays

• Onsite parking available

• Opportunity to work for a reputable and global company

• World-class training offered for career development