Customer Service Consultant

4 months ago

Clayton, Australia PPG Full time

As a **Customer Service Consultant** based in **Clayton, Victoria**, you will report to the Customer Service Supervisor, Technical. You will help our customers and other PPG Business Units/Personnel achieve their business goals by providing a supportive service.

LI-Hybrid

**Responsibilities**
- Delivering a pro-active, professional, and specialized service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate.
- Providing accurate colour formulations as requested by PPG customers.
- Establishing contact and interaction with PPG customers providing accurate information on stock availability and delivery enquiries.
- Maintaining close liaison with Production and Warehouse to facilitate the provision of customer satisfaction.
- Conveying all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices.
- Assist customers with any technical query they may have.

**Qualifications**
- An interest in, or understanding of, Automotive and Industrial/Protective Coatings.
- Knowledge of the Production and Distribution functions is desirable.
- High level of attention to detail and strong communication skills.
- Monday-Friday and occasional public holidays (no weekend work).

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are "One PPG" to the world.**

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets.

**We trust our people every day, in every way.**

We empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we manage it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We learn. We develop our people to grow our businesses.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.

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