Customer Services Student

4 months ago

Clayton, Australia Bosch Group Full time

**Company Description**
With a proud history over 136 years, the Bosch Group employs over 420,000 people in more than 450 locations worldwide, Bosch has been carbon neutral since 2020. As a leading global supplier of technology and services, every day we work on technology that is 'Invented for Life', investing 7.2 billion euro on research and development, Bosch is working on tomorrow's key technologies today. To this day, Bosch remains privately owned, with 94% held by a charitable trust. Bosch truly is a remarkable company.

The Mobility Aftermarket division (MA) of Robert Bosch provides one of the most complete product portfolios globally. Our range includes Wipers, Batteries, Spark Plugs, Starter Motors and Alternators as well as Braking, Fuel Injection, Ignition and Diesel products. The Automotive Aftermarket division also encompasses the Bosch Service Centre network, which offers a complete range of diagnostic and repair services along with a wide range of spare parts.

Robert Bosch (Australia) Pty Ltd is seeking a highly motivated and enthusiastic Undergraduate Customer Services Student to join our Mobility Aftermarket division on a Full-Time basis (would consider part-time 4 days per week) for 12-months commencing October 2024 based at our Clayton Headquarters.

You will gain valuable experience and knowledge as an integral part of our Mobility Aftermarket team. Some of the tasks that you will undertake with us include:

- Assisting in driving customer service excellence in AO (Australia & Oceania) through the implementation and refinement of regional standardised process for the MA (Mobility Aftermarket) AO business.
- Supporting and driving continuous improvement through data analytics, monitoring of KPI’s, and development of effective measures to improve Customer Service Level.
- Building sufficient knowledge of Customer Service Order to Cash (O2C), Supply Chain and Procure To Pay (P2P) process to provide operational support to the MA-AO team.
- Providing support for the MA-AO team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
- Conducting value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Providing administrative support to the team

You will find opportunities to develop your expertise and broaden your tertiary studies. A strong support network will smooth your entry into working life: your supervisor and other team members will be there to help you succeed
**Qualifications**
You will have excellent attention to detail, have the ability to prioritise tasks to meet tight deadlines, work well with teams and have excellent organisational, interpersonal and communication skills.

To be considered for our Student Program, you are required to meet the following criteria:

- Be currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.

**Additional Information**
As a values-based organisation, we foster and engage a high-performing culture, and value and promote a diverse workforce, supporting equal opportunities for all of our employees. Bosch provides students with an excellent opportunity to learn and develop skills while working in a professional environment of a large, progressive multinational organisation, championing quality and innovation.

As an employer, we offer you:

- A diverse and broad student placement
- Excellent training and development opportunities to complement your tertiary studies
- Attractive remuneration and conditions
- A staff discount on company products
- On site car parking
- An internal network of students, to support your placement and learning
- Access to an Employee Volunteering Program

We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.

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