Dynamic Community Manager

2 days ago

South Melbourne, Victoria, Australia CreativeCubes Full time
About the Opportunity
CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive.

As our ideal candidate, you will be responsible for fostering a culture that inspires collaboration, innovation, and growth. You will work closely with the Centre Team Members and management to align with company policies and procedures, ensuring objectives are understood and implemented effectively.

Main Responsibilities
• Manage daily operations, including centre opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required
• Work with the centre team to facilitate internal/external event promotions
• Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome
• Ensure centres are adequately staffed and 'run' with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties
• Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently
• Manage the efficient set-up and 'onboarding' of all new clients (e.g. office set up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures
• Prepare weekly reports for Management, such as sales/occupancy reports, variable reports, and a meeting room cluster report
• Profit and Loss Review for your centres every month
• Ensure all Team Members are trained and inducted into the centre per current procedures

Additional Duties
• Responsible for maintaining assigned centre/s (i.e., daily cleanliness of the facility, such as lights, cleaning, carpets, walls, and general presentation)
• Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition
• Host weekly afternoon drinks and regular networking events for clients in your assigned Centre locations per the schedule agreed upon with the Area Sales Manager

Our ideal candidate has:
• 3-4 years of management experience
• Strong sales experience or a strong desire to develop and excel in a sales-focused role
• A passion for building and fostering a community environment, with a natural ability to bring people together
• The Ability to deal with constant change and maintain high motivation
• University graduate a plus
• Hospitality or Hotel Management experience a plus

Salary and Benefits
Salary range: $60,000 - $80,000 per annum, depending on experience and qualifications. We offer a competitive salary, along with benefits including comprehensive training and development opportunities, health insurance, and a dynamic and collaborative work environment.

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