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Customer Service Consultant

1 month ago

Clayton, Australia PPG Industries Full time

As a **Customer Service Consultant** based in **Clayton, Victoria**, you will report to the Customer Service Supervisor, Technical. You will help our customers and other PPG Business Units/Personnel achieve their business goals by providing a supportive service.

LI-Hybrid

**Responsibilities**
- Delivering a pro-active, professional, and specialized service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate.
- Providing accurate colour formulations as requested by PPG customers.
- Establishing contact and interaction with PPG customers providing accurate information on stock availability and delivery enquiries.
- Maintaining close liaison with Production and Warehouse to facilitate the provision of customer satisfaction.
- Conveying all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices.
- Assist customers with any technical query they may have.

**Qualifications**
- An interest in, or understanding of, Automotive and Industrial/Protective Coatings.
- Knowledge of the Production and Distribution functions is desirable.
- High level of attention to detail and strong communication skills.
- Monday-Friday and occasional public holidays (no weekend work).

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are "One PPG" to the world.**

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets.

**We trust our people every day, in every way.**

We empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we manage it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We learn. We develop our people to grow our businesses.