Strategic Workforce Manager

1 day ago

Melbourne, Victoria, Australia beBeeResource Full time $80,000 - $120,000

Job Overview

The strategic resource manager plays a pivotal role in optimizing workforce utilization to support business goals, client objectives, and corporate strategies.

Key Responsibilities

We are seeking a forward-thinking professional who can manage forecasting, scheduling, real-time management, and process change management to meet service agreements.

Responsibilities Include:

  • Strategic Focus:
    • Forecasting of long-term work volumes;
    • Data analysis to develop accurate assumptions for planned initiatives and future forecast periods;
    • Development of schedules to match volume forecasts;
  • Operational Management:
    • Management of large data sets to identify workforce shortages;
    • Leave requirements and roster development taking into account multiple enterprise agreement provisions;
    • Real-time management;
  • Governance & Risk:
    • Understanding business unit priorities and strategic goals;
    • Action planning to support and drive business outcomes;

Requirements

We require a candidate with:

  • Demonstrated knowledge and understanding of resource planning with a focus on call centres;
  • Strong workforce analytics experience, identifying disruption and success drivers;
  • Excellent attention to detail, accuracy, and time management;
  • Strong stakeholder management and negotiation skills;
  • Experience in developing and delivering quality reporting;

About Us

A leading fund administration and share registry specialist delivers technology-enabled administration solutions. We continually evolve to meet client needs.

We handle sensitive data securely and confidentially, supported by our expertise in digital solutions and data analytics.

Our dynamic culture is built on an entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by our core values.

We foster an inclusive environment where diversity drives better client outcomes, continuous improvement, and growth.

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