Strategic Workforce Planner

3 days ago

Melbourne, Victoria, Australia beBeeWorkforce Full time $100,000 - $150,000

Job Opportunity: We are seeking a skilled workforce planner to lead the design and execution of our strategic workforce planning strategy.

About the Role:

We are looking for a Strategic Workforce Planner who can modernize how we forecast, schedule, and report across operations, improving responsiveness, efficiency, and alignment. This role will span both strategic design and operational enablement, with strong cross-functional partnerships and visibility across the business.

Your Key Responsibilities:

Own and evolve our workforce planning frameworks and practices.Use historical trends and business intelligence to build smart forecasts.Optimize how we use Genesys Cloud WFM, automating and simplifying wherever possible.Deliver real-time insights and reporting to enable operational agility.Influence resourcing models in partner/vendor arrangements.Partner with ops, digital, and transformation teams to drive planning innovation.

You'll Bring:

To excel in this role, you will need 7–10 years' experience in workforce or operational planning roles, along with a strong grasp of WFM tools- ideally Genesys Cloud - across forecasting, scheduling & intraday. A proven track record modernizing planning through automation, digitisation or analytics uplift is also essential. Additionally, you should be a confident stakeholder manager, with strong commercial and strategic thinking, advanced analytical skills - Power BI, SQL, Excel or similar tools - and a curiosity, drive, and desire to create real change at scale.

Why You'll Love It:

This is a high-impact, high-autonomy role that offers flexible working and a progressive, inclusive team culture. You'll have the opportunity to work in an industry undergoing once-in-a-generation transformation and enjoy competitive salary, bonus, and energy discounts. As a member of our team, you'll have access to ongoing learning and development opportunities, career growth, and a chance to make a meaningful impact.

About Us:

We're a company committed to providing reliable, affordable, and sustainable energy solutions to our customers. We value diversity and inclusion and strive to create a workplace where everyone feels valued and supported. If you're passionate about making a difference and want to join a dynamic team, we'd love to hear from you.

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