Logistics Relationship Manager

7 days ago


Sydney, New South Wales, Australia people2people Full time
Job Summary:

We are seeking an experienced Logistics Relationship Manager to join our Customer Service division. This role involves developing and maintaining productive relationships with clients, acting as a liaison between Sales, Operations, and Account Management teams, and ensuring the smooth transition of new clients into the business.

About Us:

Our company is a market leader in international air and sea freight forwarding and integrated logistic services. With a management team of industry-leading professionals, we strive towards economic, social, and environmental coherence.

The Role:

This is an excellent opportunity for a skilled logistics professional to work in a close-knit team environment and contribute to the success of our customers. Your responsibilities will include:
  • Developing and maintaining strong relationships with clients
  • Liaising between Sales, Operations, and Account Management teams
  • Servicing new client accounts and ensuring their smooth transition into the business
  • Communicating account needs to internal stakeholders
  • Shipment information and order status updates
  • Managing grievances, complaints, and ongoing claims
  • Handling invoice and billing queries
  • Undertaking ad-hoc customer service duties as directed

Requirements:

To be successful in this role, you will need:
  • Freight forwarding or supply chain operations experience
  • Understanding of quoting and tender documents
  • Excellent communication and analytical skills
  • Able to work with regulations

Benefits:

This role offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus a hybrid work structure, opportunities for personal development and progression, and the chance to work for a market leader in a dynamic and supportive team environment.

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