Logistics Operations Director

12 hours ago

Sydney, New South Wales, Australia CEVA Logistics Full time
Operations Manager Job Description

In this exciting role, you will be responsible for leading a team of warehouse professionals at CEVA Logistics' Minchinbury NSW site. As an experienced leader, you will drive operational excellence and ensure excellent customer service.

Job Summary

We are seeking a skilled Operations Manager to oversee all aspects of our warehouse operations, including planning resource levels, defining activities, and maintaining quality standards. This is a critical role that requires strong leadership, communication, and problem-solving skills.

Key Responsibilities
  • Collaborate with team leaders to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful warehouse operation in line with site contracts.
  • Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits.
  • Exceed customer service expectations by developing strong relationships with our clients. Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards.
  • Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stock takes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained.
  • Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with the Site Manager.
  • Demonstrate proactive Occupational Health and Safety (OHS) leadership by promptly addressing incidents/investigations, conducting risk assessments, and ensuring employees' timely return to work after accidents. Conduct toolbox sessions on HSE site rules/policies and ensure team members comply with Safe Work Practices (SWPs).
  • Embrace and promote a LEAN operational culture, leading LEAN initiatives with the teams to enhance operational efficiency and continuous improvement.
  • Manage and maintain warehouse and transport management systems related to the site contracts.
  • Provide strong leadership to the warehouse team by actively engaging on the floor, offering support, maintaining consistent and clear communication, and setting high-performance standards. Manage counselling and disciplinary issues at the first level and drive multiskilling and succession plans.
Requirements
  • Proven success in managing 3PL site operations within the logistics and supply chain sector.
  • Good commercial acumen, and analytical and problem-solving capability.
  • Sound communication, planning and prioritisation skills.
  • Strong continuous improvement, quality and safety excellence mindset.
Estimated Salary Range: AU$80,000 - AU$110,000 per annumBenefits

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. Some highlights include:

  • Flexible work arrangements and remote work options.
  • Ongoing training and professional development.
  • A range of employee benefits and discounts.
About Us

CEVA Logistics is a global company with a diverse workforce and a commitment to diversity, equity, and inclusion. We believe in creating a workplace where everyone can thrive and contribute their best work. If you're passionate about delivering exceptional results and contributing to a dynamic team, we'd love to hear from you

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