Reservations Sales Representative

1 month ago


Melbourne, Victoria, Australia AccorHotel Full time

Job Summary

We are seeking a highly skilled Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out process, and maximizing revenue through upselling and recommending hotel facilities.

Key Responsibilities

  • Provide professional, friendly, and engaging service to guests via various methods, including phone, email, and in-person interactions.
  • Book, enter, and update room reservation requests and rooming lists, as well as build and maintain group blocks, using relevant systems to ensure a flawless check-in and check-out process.
  • Ensure accurate payment information is received and inputted in a timely manner.
  • Upsell guestrooms and recommend hotel facilities to maximize revenue.
  • Assist with balancing inventory and room types.
  • Liaise and maintain strong working relationships with Sales, Food and Beverage, Front Office, and other departments as required.
  • Assist guests with hotel facilities in an informative and helpful way.

What We Offer

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our Commitment to Diversity and Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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