Reservations Sales Specialist
3 hours ago
We are seeking a detail-oriented and customer-focused Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our sales team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Correspond with guests via various methods to consistently offer professional, friendly and engaging service.
- Utilize relevant systems to book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks.
- Ensure accurate payment information is received and inputted in a timely manner.
- Maximize revenue by upselling guestrooms and recommending hotel facilities.
- Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
What We Offer
As a Reservations Sales Agent with Accor, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Our benefits include:
- Employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome applications from individuals of all backgrounds and perspectives.
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