Reservations Sales Specialist

4 weeks ago


Melbourne, Victoria, Australia Accor Full time
About the Role

We are seeking a detail-oriented and customer-focused Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our sales team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Correspond with guests via various methods to consistently offer professional, friendly and engaging service.
  • Utilize relevant systems to book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks.
  • Ensure accurate payment information is received and inputted in a timely manner.
  • Maximize revenue by upselling guestrooms and recommending hotel facilities.
  • Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.

What We Offer

As a Reservations Sales Agent with Accor, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Our benefits include:

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome applications from individuals of all backgrounds and perspectives.



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