Front Office Operations Manager
4 weeks ago
At Accor, we are committed to delivering exceptional guest experiences. As a Front Office Manager, you will play a key role in ensuring our guests feel welcome and valued.
Key Responsibilities:- Manage the front office operations, including reception, guest relations, telephones, and night audit functions.
- Develop and implement strategies to minimize team member turnover and improve employee engagement.
- Recruit, manage, train, and develop the Front Office team at all levels.
- Ensure hotel targets around RPS, NPS, Loyalty, and room upselling are met to achieve KPIs.
- Monitor VIPs, special guests, and their requests to ensure their needs are met and loyalty is maintained.
- Minimum 2 years' experience as a department head in a similar role.
- Strong leadership skills with the ability to work collaboratively with other leaders in the business.
- A passion for inspiring a team through coaching, career development, and learning of new skills and abilities.
- Excellent communication skills with fluency in English; additional languages are a plus.
- Demonstrated ability to handle high-pressure situations with a positive attitude.
- Proven problem-solving skills and a proactive approach to challenges.
- Open to feedback, adaptable, and committed to continuous improvement.
- A high standard of grooming and presentation.
- Flexibility regarding work availability is essential, as we operate 7 days a week, including public holidays.
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries. We offer a range of benefits, including immediate access to global accommodation and F&B discounts, #LearnYourWay training platform, and recognition of service anniversaries and Accor Tenure Milestones.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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