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Front of House Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front of House Manager to lead our team and provide exceptional customer service to our members and guests.
Key Responsibilities- Team Leadership: Lead, train, and motivate the front of house team to deliver outstanding customer service.
- Operational Management: Manage staff schedules, ensure adequate coverage, and oversee the daily operations of the front desk.
- Customer Service: Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Front of House Operations: Monitor and manage front of house supplies and inventory, ensure compliance with health and safety regulations, and develop strategies to enhance member engagement and satisfaction.
- Financial Management: Assist with budgeting and financial planning for the front of house operations.
- Experience: Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Leadership Skills: Strong leadership and team management abilities.
- Communication Skills: Excellent communication and interpersonal skills.
- Customer Service Skills: Exceptional customer service skills with a focus on creating positive experiences.
- Organizational Skills: Good organisational and multitasking abilities.
- Financial Acumen: Basic financial acumen and experience with budgeting and reporting.
- Competitive Compensation: Competitive salary and benefits package.
- Professional Development: Opportunities for professional development and career growth.
- Supportive Team Culture: A positive and inclusive work environment where our team members can thrive.
