Front Office Duty Manager
2 weeks ago
Rydges is a leading hospitality company in Australia and New Zealand, known for its quality hotels and exceptional service. With a rich history dating back to 1850, the Esplanade Hotel Fremantle by Rydges is an iconic landmark in Western Australia, offering guests a unique and memorable experience.
About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at the Esplanade Hotel Fremantle by Rydges. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and maintaining high standards of quality and safety.
Key Responsibilities:- Co-ordinate and oversee the effective running of the Front Office, ensuring seamless communication with all departments.
- Liaise with guests, staff, and other departments to resolve issues and provide exceptional service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and maintain high standards of quality, safety, and security.
- Provide training and guidance to Front Office staff to ensure they meet the highest standards of service.
- Impeccable presentation, personal style, and advanced communication skills.
- Previous Front Office experience as a Duty Manager or Supervisor, with advanced OPERA PMS knowledge.
- Ability to anticipate and exceed guest expectations through an intuitive approach to guest services.
- Accurately complete reports, accounts, handovers, and guest correspondence.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Australia and NZ's largest and most diverse experiences company.
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Front Office Manager
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Perth, Western Australia Rydges Full timeAbout RydgesRydges is a leading hospitality company in Australia and New Zealand, known for its quality hotels and genuine local hospitality. With a refreshingly down-to-earth approach, Rydges provides a unique experience for guests and employees alike.About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at the...
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Perth, Western Australia Rydges Full timeAbout RydgesRydges is a leading hospitality company in Australia and New Zealand, known for its quality hotels and genuine local hospitality. With a refreshingly down-to-earth approach, Rydges provides a unique experience for guests and employees alike.About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at the...
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