Front Office Team Lead
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Four Points by Sheraton. As a Front Office Supervisor, you will be responsible for overseeing the front office team, ensuring seamless guest experiences, and driving operational excellence.
Key Responsibilities:
- Supervise and support the front office team in delivering exceptional guest service
- Be an expert on the hotel and local area, providing guests with personalized recommendations and experiences
- Assist with guest arrivals and departures, ensuring a smooth check-in and check-out process
- Handle guest inquiries and provide accurate information on hotel services and amenities
- Build and maintain relationships with guests, encouraging repeat business and loyalty
- Take guest reservations and manage cash handling and credit card responsibilities
- Oversee service standards, identifying areas for improvement and implementing initiatives to enhance guest satisfaction
- Provide guidance and support to front office staff, promoting a positive and inclusive work environment
Requirements:
- Experience with property management systems, preferably OPERA
- Relevant supervisory experience in a similar role
- Working rights in Australia
- Enthusiasm for career growth and development
- Self-motivation, drive, and energy in a fast-paced environment
What We Offer:
- Exclusive staff discounts on food and beverage, hotel rooms, and other Marriott International properties
- Flexible working hours, locations, and time off to pursue passions through our Life with the Works program
- Internationally recognized training programs, unlimited strategic development, and exciting career opportunities within Marriott International
- Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
- Employee Referral Incentives and paid time off to work with friends
About Us:
Four Points by Sheraton is part of Marriott International's Select portfolio, committed to putting people first for over 90 years. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Join Our Community:
As a member of our team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
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