Front Office Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Four Points by Sheraton Perth. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and leading a team of front office staff to deliver outstanding results.
Key Responsibilities:- Supervise and coordinate the front office team to ensure efficient and effective operation of the front desk, reservations, and guest services.
- Provide exceptional guest service, responding to guest inquiries, resolving issues, and ensuring a positive experience for all guests.
- Manage the front office operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent performance and guest satisfaction.
- Collaborate with other departments to ensure seamless communication and coordination, driving business results and guest satisfaction.
- Monitor and analyze front office performance metrics, identifying areas for improvement and implementing strategies to enhance guest satisfaction and operational efficiency.
- Minimum 2 years of experience in a front office or guest services role, preferably in a hotel or hospitality environment.
- Proven track record of delivering exceptional guest service and leading high-performing teams.
- Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of hotel operations, including front office, reservations, and guest services.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
At Four Points by Sheraton Perth, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest service and leading high-performing teams.
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