Duty Manager
4 weeks ago
As a Duty Manager - Front Office Lead at Accor, you will play a key role in supporting the Front Office Manager in the daily management of the Front Office department. Your responsibilities will include:
- Supervising and supporting Front Office Team members to ensure the efficient and effective operation of the department.
- Providing exceptional customer service to all guests at all times.
- Dealing effectively with guest complaints and feedback in an efficient and professional manner.
- Implementing strategies to increase productivity and morale.
- Promoting the Accor Live Limitless Loyalty Program.
- Working a flexible 7-day roster including AM, PM and night shifts as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Requirements:
- Previous experience in a similar role.
- C Class Manual Driver's Licence.
- Previous hotel experience in Front Office GSA/Supervisor or DM role (min 2 years).
- Approved Manager Licence and RSA.
- Well-developed problem solving and analytical skills.
- Exceptional customer service skills and the ability to motivate team members.
- Time management skills with the ability to multi-task.
- Opera experience desirable.
- Ability to work across a 7-day roster.
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