Current jobs related to Customer Onboarding Expert - Melbourne, Victoria - Xplor

  • Senior Onboarding Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    About the Opportunity: At Lyrebird Health, we're committed to providing our customers with the best possible experience. We're seeking an Activation and Retention Expert to join our team and drive customer activation and retention. This role involves creating scalable onboarding solutions, tailored training programs, and proactive education campaigns to...

  • Onboarding Experience Manager

    3 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    The Onboarding Experience Manager role at Lyrebird Health is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. The estimated salary for this position is $95,000 - $115,000 per year.Job Description:The Onboarding Experience Manager will be responsible for creating and managing interactive onboarding experiences,...

  • Digital Onboarding Solutions Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Eminence Talent Group Full time

    Eminence Talent Group is a leading provider of digital finance solutions, and we are seeking an experienced Digital Onboarding Solutions Specialist to join our team.As a critical link between the company and its clients, you will be responsible for ensuring seamless onboarding experiences. This role involves direct interaction with new clients,...

  • Activation and Retention Expert

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    About the Position: We're seeking a talented individual to fill the role of Senior Onboarding Specialist at Lyrebird Health. In this position, you'll play a critical role in driving customer activation and retention by creating scalable onboarding solutions, tailored training programs, and proactive education campaigns. You'll work closely with...

  • Customer Enablement Professional

    2 weeks ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    About the Role: We're seeking a Customer Enablement Professional to drive customer activation and retention at Lyrebird Health. This role involves creating scalable onboarding solutions, tailored training programs, and proactive education campaigns to ensure customers achieve maximum product value.Key Responsibilities:Create and manage interactive onboarding...

  • Senior Customer Success Professional

    2 weeks ago

    Melbourne, Victoria, Australia HashiCorp Full time

    This is a Senior Customer Success Engineer role at HashiCorp. We are looking for someone to work in a high-performance environment and serve as a product or solution subject matter expert, providing customers with deep technical guidance throughout their customer journey.The ideal candidate will have 7+ years of experience with solution architecture, sales...

  • Customer Enablement Solutions Specialist

    3 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    This is a Customer Enablement Solutions Specialist role with one of the leading healthtech companies in Australia right now. The salary for this position is approximately $90,000 - $110,000 per annum, depending on experience.About Lyrebird Health: Company OverviewWe are a rapidly growing company in the healthtech sector, dedicated to providing innovative...

  • Digital Transformation Expert

    2 weeks ago

    Melbourne, Victoria, Australia Canonical Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Canonical. This role involves developing trust with customers, providing exceptional experiences, and alleviating pain points through clear understanding of customer objectives.Key responsibilities include:Developing trust with assigned customers and delivering...

  • Customer Growth Expert

    2 weeks ago

    Melbourne, Victoria, Australia Fireblocks Full time

    About the RoleWe are looking for a seasoned professional to fill the role of Cross-Functional Customer Success Manager. As a key member of our team, you will be responsible for building and maintaining end-to-end relationships with our customers to enable them to realize the value of the Fireblocks platform.You will leverage your domain expertise and ability...

  • Tax Software Expert

    2 weeks ago

    Melbourne, Victoria, Australia Thomson Reuters Full time

    About the RoleThis is an exciting opportunity to join Thomson Reuters, a leading company in Australia, as a Senior Consultant in their Professional Services team. The role presents a chance to leverage your knowledge and experience in tax and financial reporting technology while working with an amazing team that is continuing to grow rapidly.As a Senior...

  • Customer Service Representative

    17 hours ago

    Melbourne, Victoria, Australia Ventia Full time

    OverviewVentia Operations Centre is a 24/7 hub that works closely with diverse customers across Australia & New Zealand.SalaryWe offer a competitive salary, and the estimated annual income for this role is around $60,000-$80,000 depending on experience.Job DescriptionAs a Customer Service Representative, you will provide high-quality service to our customers...

  • Customer Security Expert

    3 days ago

    Melbourne, Victoria, Australia Fastly Full time

    Are you an experienced engineer looking for a new challenge? Fastly is seeking a Senior Customer Support Engineer for its TLS department in Melbourne, Australia. With an estimated salary of $160,000 - $220,000 per year, this position offers the opportunity to work on cutting-edge technology and contribute to the growth of a leading company.About the JobThe...

  • Home Technology Setup Expert

    2 days ago

    Melbourne, Victoria, Australia JB Hi-Fi Full time

    About UsJB Hi-Fi is one of Australia's leading retailers of consumer electronics, with a reputation for delivering exceptional customer experiences and expert advice on all things tech.We're passionate about helping customers get the most out of their technology, and we're committed to supporting our team members every step of the way.This role offers a...

  • Business Development Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Prezzee Full time

    Role OverviewWe are seeking a highly skilled Business Development Specialist to join our team at Prezzee, a leading company in AU. This is an exciting opportunity to be part of a rapidly growing organization.Main Responsibilities:Welcome new clients with open arms, validating and onboarding inbound registrations as an Onboarding Expert.Speak confidently and...

  • Expert Support Specialist for Small Businesses

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Support Expert for Small Business OwnersXero is seeking an experienced Support Expert to join its team, dedicated to providing exceptional support to small business owners, bookkeepers, and accountants.We support our people to do their best work, helping small businesses succeed with better tools, information, and connections. Our purpose is to make life...

  • Customer Experience Architect

    2 weeks ago

    Melbourne, Victoria, Australia Canonical Full time

    OverviewCanonical is a rapidly growing company in Australia with a strategic department focused on reducing risk, facilitating adoption, and supporting expansion. As a Customer Success Manager, you will be part of this exciting journey.ResponsibilitiesThe primary responsibility of this role is to develop trust with customers, provide exceptional experiences,...

  • Tax Technology Expert

    2 months ago

    Melbourne, Victoria, Australia Thomson Reuters Full time

    About the RoleThis is a Senior Consultant, Professional Services role with one of the leading companies in Australia right now - Thomson Reuters - with an amazing team. They are continuing to grow rapidly.We offer an exciting opportunity to step into the dynamic world of tax technology. If you are a tax consultant or manager looking for your next challenge...

  • Data Management Expert

    2 weeks ago

    Melbourne, Victoria, Australia Prezzee Full time

    Job Title: Data Management ExpertEstimated Salary: AU$120,000 - AU$180,000 per annumAbout the Role:We are seeking an experienced Data Management Expert to join our team at Prezzee. The successful candidate will be responsible for documenting and optimizing our data ecosystem, ensuring the accuracy and accessibility of our data sources, flows, and...

  • Xero Customer Experience Expert

    1 month ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to...

  • AWS Personnel Security Manager

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Job Overview:As the AWS Personnel Security Manager, you will be responsible for leading a team of security experts to operate and continuously improve industry-leading personnel security programs and processes. This challenging role requires innovative thinking and a strong customer focus.AWS runs a globally distributed environment, handling massive volumes...

Customer Onboarding Expert

1 month ago

Melbourne, Victoria, Australia Xplor Full time

Xplor is a cutting-edge SaaS company revolutionizing the way businesses operate. As an Onboarding Specialist, you will play a crucial role in ensuring seamless customer experiences.

With our innovative cloud-based technology solutions, we empower small and medium-sized businesses to manage their daily operations efficiently. Our goal is to help business owners focus on what they do best – while we take care of the rest.

We are looking for a skilled Customer Onboarding Expert who can join our team in Melbourne. In this role, you will be responsible for managing post-sales processes for customers, utilizing strong product knowledge, relationship-building, and project management skills. You will act as a trusted advisor for new and existing customers, guiding them through the implementation and adoption of our full Xplor product suite.

Your responsibilities will include:

  • Collaborating with Account Executives (Sales) during customer transitions
  • Ensuring smooth transitions from Onboarding to Support once services are live
  • Migrating data across from other systems during initial onboarding
  • Project managing customer schedules and onboarding timelines according to launch
  • Providing technical guidance to help customers use our system successfully
  • Providing customer training through the onboarding process and maintaining training documentation

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience. Additionally, you will enjoy a hybrid and flexible working model, spending 2-3 days per week in our Melbourne CBD office and the rest working from home.

In exchange for your expertise, we provide a range of benefits, including:

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support
  • Flexible working arrangements

If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply. We look forward to hearing from you