Senior Onboarding Specialist
2 days ago
Responsibilities:
- Design and facilitate workshops, training sessions, and webinars tailored for larger SMB customers, providing hands-on support and education.
- Host targeted webinars to deliver a more personalised onboarding experience for SMB customers, driving engagement and satisfaction.
- Track key onboarding metrics like TTV and completion rates, implementing strategies to streamline the onboarding process.
About You: We're looking for an experienced professional with a strong background in customer enablement, data analysis, and communication. You should be able to interpret customer behaviour and use data-driven insights to inform decision-making. A proficiency in CRM systems, analytics platforms, and email tools is also required. Additionally, you should be adaptable and resourceful in addressing challenges and ensuring a seamless onboarding and engagement experience.
What We Offer: As an Activation and Retention Expert at Lyrebird Health, you can expect a competitive salary of $120,000 per year, along with a range of benefits including health insurance, retirement plan, and paid time off. If you're passionate about customer success and want to join a dynamic team, please apply now.
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Melbourne, Victoria, Australia MYOB Full timeJob OverviewWe are seeking an experienced Risk Management Specialist to join our Financial Services Onboarding team at MYOB.
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Private Wealth Onboarding Expert
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Financial Services Onboarding Team Lead
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