Senior Onboarding Specialist

2 days ago


Melbourne, Victoria, Australia Lyrebird Health Full time
About the Opportunity: At Lyrebird Health, we're committed to providing our customers with the best possible experience. We're seeking an Activation and Retention Expert to join our team and drive customer activation and retention. This role involves creating scalable onboarding solutions, tailored training programs, and proactive education campaigns to ensure customers achieve maximum product value.

Responsibilities:
  1. Design and facilitate workshops, training sessions, and webinars tailored for larger SMB customers, providing hands-on support and education.
  2. Host targeted webinars to deliver a more personalised onboarding experience for SMB customers, driving engagement and satisfaction.
  3. Track key onboarding metrics like TTV and completion rates, implementing strategies to streamline the onboarding process.

About You: We're looking for an experienced professional with a strong background in customer enablement, data analysis, and communication. You should be able to interpret customer behaviour and use data-driven insights to inform decision-making. A proficiency in CRM systems, analytics platforms, and email tools is also required. Additionally, you should be adaptable and resourceful in addressing challenges and ensuring a seamless onboarding and engagement experience.

What We Offer: As an Activation and Retention Expert at Lyrebird Health, you can expect a competitive salary of $120,000 per year, along with a range of benefits including health insurance, retirement plan, and paid time off. If you're passionate about customer success and want to join a dynamic team, please apply now.

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