Expert Support Specialist for Small Businesses

4 weeks ago


Melbourne, Victoria, Australia Xero Full time
Support Expert for Small Business Owners

Xero is seeking an experienced Support Expert to join its team, dedicated to providing exceptional support to small business owners, bookkeepers, and accountants.

We support our people to do their best work, helping small businesses succeed with better tools, information, and connections. Our purpose is to make life better for small businesses, their advisors, and communities worldwide.

About the Role

The Customer Experience Team works together to provide 24/7 support to Xero users, making it easy for them to see how Xero adds value to their business. As a Support Expert, you will:

  • Deliver timely and personalized support to small business owners, bookkeepers, and accountants, ensuring their queries are resolved quickly and efficiently.
  • Work collaboratively with the Customer Experience Team to develop and implement innovative solutions to improve the overall customer experience.
What You'll Bring

To be successful in this role, you will bring:

  • A proven track record of delivering exceptional customer support.
  • Clear and concise written and verbal communication skills.
  • An interest and understanding of technology and information systems.
  • A proactive approach to work.
  • A growth mindset.
Compensation Package

The estimated salary for this role is AU$110,000 per annum, depending on experience, and includes access to Xero's comprehensive benefits package.



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