Digital Transformation Expert

2 weeks ago


Melbourne, Victoria, Australia Canonical Full time
Job Description

We are seeking a highly skilled Customer Success Manager to join our team at Canonical. This role involves developing trust with customers, providing exceptional experiences, and alleviating pain points through clear understanding of customer objectives.

Key responsibilities include:

  • Developing trust with assigned customers and delivering best-in-class experiences
  • Activating internal and external capabilities to alleviate pain points and align expectations
  • Collaborating with other teams and participating in campaign efforts to connect with diverse users of Canonical products
  • Identifying high potential and high risk customers and onboarding new customers to our products and support processes
  • Collaborating with Sales and Support in developing and delivering engagement plans that fulfill customer objectives
  • Engaging with a portfolio of customers to ensure risk identification and collecting feedback for review by the product team

About You

We are looking for an individual with customer-facing experience, empathy, and a passion for technology, infrastructure, and Ubuntu. Excellent presentation skills, strong organizational skills, and ability to structure and update documentation are also essential. Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is an added advantage.

What We Offer

At Canonical, we offer competitive compensation worldwide, performance-driven annual bonuses, a distributed work environment with twice-yearly team sprints in person, and a personal learning and development budget of USD 2,000 per year. We also provide annual compensation reviews, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, and opportunities to travel to new locations to meet colleagues from your team and others.

Estimated salary: $80,000 - $110,000 per annum based on location and experience.



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