Desktop Support Specialist
3 days ago
**Desktop Support Specialist Role Summary:**
We are seeking a skilled and motivated Desktop Support Specialist to join our team. As a leading construction and engineering company, we value innovation, safety, profitability, and strong relationships.
About the Job:
- Triage, assist, and resolve service desk requests using our service desk platform to ensure seamless support for staff members.
- Maintain accurate hardware and service tracking through the Service Desk platform to guarantee efficient operations.
- Create, onboard, and manage user accounts and attributes to ensure secure access and smooth onboarding processes.
- Provide assistance with conferencing and audio-visual hardware support to enhance collaboration and productivity.
- Deliver general training and onboarding for staff on ICT systems to promote knowledge sharing and best practices.
- Image, configure, and deploy hardware, including mobile devices, within the region to meet the evolving needs of the organization.
- Collaborate with vendors for hardware repair and warranty matters to ensure timely resolution and cost-effectiveness.
- Assist staff with approved software installations to streamline workflow and boost efficiency.
- Maintain professional competence and use expertise to provide reliable advice and troubleshooting services.
- Develop and maintain documentation for internal and client infrastructure/systems to facilitate knowledge transfer and consistency.
Requirements for Success:
The ideal candidate will possess:
- Proficiency with IT support ticketing and remote access systems to efficiently manage support requests.
- Experience with Microsoft System Center Configuration Manager (SCCM) and Mobile Device Management System (Intune) to effectively deploy and manage hardware and software.
- Familiarity with SharePoint and Microsoft Office (Word, Excel, Outlook) to leverage existing tools and collaborate seamlessly.
- Tertiary qualification in an IT-related discipline is preferred to underpin technical expertise.
- Minimum one year of experience in a similar desktop support role to demonstrate a track record of success.
- Preferable experience with management software in a corporate environment within the construction industry to understand industry-specific requirements.
- Understanding of core networking principles (TCP/IP, routing, DHCP, DNS, etc.) to ensure effective network operations.
- Demonstrable success in customer support and software implementation to drive business outcomes.
- In-depth knowledge of desktop hardware to troubleshoot and resolve technical issues efficiently.
- Strong written and verbal communication skills to engage with stakeholders and provide clear guidance.
- Quick learner with the ability to adapt to new systems to stay up-to-date with emerging technologies.
- Excellent analysis, coordination, and problem-solving skills to navigate complex challenges.
Why Join Our Team?
As a leading construction and engineering company, we offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation. We prioritize sustainability and strive to positively impact environmental, economic, and social outcomes within our operations. Our teams reflect the diverse community we serve, and we invest in our people's development and well-being to drive exceptional results.
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