Desktop Support Specialist

1 day ago

Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000
Job Description

We are seeking a skilled Desktop Support Specialist to join our Information Technology team. The successful candidate will be responsible for ensuring the smooth operation of our company systems and networks, with a focus on providing excellent customer service to employees.

Main Responsibilities:

  • Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading of client-facing technologies.
  • Troubleshoot and diagnose issues with optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies.
  • Administer appropriate levels-related security controls to secure enterprise computing assets from vulnerabilities and threats.
  • Ensure complex customer needs are promptly monitored, addressed, documented, and resolved through to customer satisfaction.

Requirements:

  • At least 4 years of relevant experience in an intermediate to advanced computer, laptop, and mobile device support role; or an equivalent combination of education and experience.
  • Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations.
  • Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
  • Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues.
  • Ability to handle multiple tasks to completion and through to customer satisfaction.

Benefits:

  • Flexibility to travel to company offices throughout Australia, as needed.
  • Valid Australian driver s license and satisfactory driving record for business travel.
  • Current and valid work authorization for Australia without a current or future need for employment sponsorship.

Culture/EEO Statement:

We strive to hire and retain the best people in their fields. We look for exceptional interpersonal qualities, superb written and verbal communication skills, practical and administrative problem-solving abilities, plus the passion for excellence and quality.

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