Service Coordinator

1 month ago

Tweed Heads, New South Wales, Australia Australian Unity Full time
Job Title: Service Coordinator

As a Service Coordinator within our Home Health program, you will play a vital role in managing a portfolio of customers and a team of Care Workers in the Tweed Heads area. Your primary responsibility will be to ensure seamless service delivery, foster a high-performing team culture, and maintain a strong focus on compliance.

Key Responsibilities:
  • Conduct recruitment activities and onboard new Care Workers.
  • Provide dedicated client management, including initial assessments, annual reviews, and comprehensive care planning.
  • Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
  • Drive customer acquisition and growth while building a positive brand presence in the community.
  • Build and develop valuable relationships with external service providers and internal Clinical and Allied Health teams.
Requirements:
  • Proven people leadership experience with a track record of cultivating high-performing teams.
  • Exceptional multitasking and ability to take ownership of customer-focused solutions.
  • Prior experience in managing financial budgets and working to KPIs and targets.
  • Strong stakeholder management and ability to drive business outcomes.
  • Fully COVID-19 vaccinated with 2 doses (Booster is optional).
Why Work for Australian Unity?
  • Additional leave entitlements, including Community, Wellbeing, and Deep Listening Leave.
  • Flexible work options, including client visits, branch days, and work-from-home arrangements.
  • Lifelong learning and career development opportunities, including access to LinkedIn Learning and career advancement.
  • Staff discounts and benefits, including fitness passport and novated car leasing options.

  • Funeral Services Coordinator

    4 days ago

    Tweed Heads, New South Wales, Australia Invocare Full time

    About UsWhite Lady Funerals, part of InvoCare, is a leading funeral industry provider with over 300 locations across Australia, New Zealand, and Singapore.Job OverviewThis role offers a unique opportunity to serve families in your local community by coordinating and preparing all aspects of the funeral service. As an Arranger/Conductor, you will have the...

  • Support Services Coordinator

    4 days ago

    Tweed Heads, New South Wales, Australia Rural Lifestyle Options Australia Full time

    About Rural Lifestyle Options AustraliaRural Lifestyle Options Australia has been a leading provider of support services for over 30 years, dedicated to addressing unmet needs in rural and regional communities. Our organization was founded on the principles of delivering high-quality disability support, and we have since expanded our services to cater to a...

  • Administrative Coordinator: Employee Services

    3 weeks ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the Role:We are seeking an administration superstar to join our People and Culture team at Social Futures. As an Administrative Coordinator: Employee Services, you will be working in a dynamic fast-paced environment to support the delivery of employee services across the organisation.You will be coordinating recruitment processes, working with our HRIS...

  • HR Administrator and Employee Services Coordinator

    2 weeks ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the Role:We are seeking an administration superstar to join our People and Culture team. If you have a passion for people, enjoy working in a dynamic fast-paced customer-focused role, and excel in administrative tasks, this position may be the perfect fit.The successful candidate will work closely with the P&C team to deliver employee services across...

  • Clinical Care Coordinator

    4 weeks ago

    Tweed Heads, New South Wales, Australia Australian Unity Full time

    About the RoleAustralian Unity is seeking a skilled Clinical Care Coordinator to join our team in delivering the Diabetes Using Our Strengths Service (DUOSS) pilot research program. The DUOSS is an innovative virtual and face-to-face service that incorporates remote patient monitoring, optimizing management of diabetes medicines, education, and group yarn...

  • Human Resources Coordinator

    1 week ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    At Social Futures, we are seeking a skilled and detail-oriented Human Resources Coordinator to join our People and Culture team.About the Role:This is an exciting opportunity for an administration professional with exceptional organizational skills and a passion for HR and recruitment to support the delivery of employee services across the organisation.You...

  • Human Resources Coordinator

    3 weeks ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the Role:We are seeking an administrative superstar to join our People and Culture team at Social Futures! If you enjoy working in a dynamic and fast-paced customer-focused environment, this role is perfect for you.You will work closely with the team to support the delivery of employee services, coordinate recruitment processes, and maintain and update...

  • Maintenance and Facilities Coordinator

    6 days ago

    Tweed Heads, New South Wales, Australia Infinite Care Full time

    Infinite Care is seeking a skilled Maintenance and Facilities Coordinator to join our team at our aged care facility in Tweed Heads, NSW.Salary: $30 per hour + fortnightly phone allowance.About the RoleThis is a full-time position working Monday to Friday, with hours from 7am to approximately 3pm. The role offers great work-life balance and comes with a...

  • Clinical Care Coordinator

    3 weeks ago

    Tweed Heads, New South Wales, Australia Australian Unity Full time

    About the RoleAustralian Unity is seeking a skilled Clinical Care Coordinator to join our team in delivering the Diabetes Using Our Strengths Service (DUOSS) pilot research program. This innovative virtual and face-to-face service aims to improve the management of type 2 diabetes among Aboriginal and Torres Strait Islander peoples.As a Clinical Care...

  • Human Resources Coordinator

    4 weeks ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the Role:We are seeking an administration superstar to join our People and Culture team. If you have a passion for people and enjoy working in a dynamic, fast-paced customer-focused role, this position may be for you.As a key member of our team, you will work closely with us to support the delivery of employee services across the organisation,...

  • Aged Care Support Coordinator

    3 days ago

    Tweed Heads, New South Wales, Australia Feros Care Full time

    About the RoleFeros Care is seeking an experienced Aged Care Support Coordinator to join our dynamic contact centre team in Tweed Heads South. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, carers, family members, and staff.

  • Clinical Care Coordinator

    4 weeks ago

    Tweed Heads, New South Wales, Australia Australian Unity Full time

    About the RoleAustralian Unity is partnering with Ramsay Connect to deliver the Diabetes Using Our Strengths Service (DUOSS) pilot research program. This innovative virtual and face-to-face service incorporates remote patient monitoring, optimizing diabetes medicine management, education, and group discussions to help Aboriginal and Torres Strait Islander...

  • Administrative Support Professional for Employee Services

    6 days ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the RoleWe are seeking a highly skilled and experienced Administrative Support Professional to join our People and Culture team. This is an exciting opportunity for someone who is passionate about providing exceptional support to employees across the organisation.The successful candidate will be responsible for coordinating recruitment processes,...

  • Aged Care Assessor

    18 hours ago

    Tweed Heads, New South Wales, Australia Catholic Healthcare Full time

    Improve Lives as an Aged Care AssessorWe are seeking a dedicated and compassionate Aged Care Assessor to join our dynamic team at Catholic Healthcare.About the Role:Conduct assessments to identify and meet the needs of clients, ensuring they receive the right care and support.Work collaboratively with clients, families, and multidisciplinary teams to promote...

  • Lifestyle and Community Coordinator

    4 weeks ago

    Tweed Heads, New South Wales, Australia Bupa Full time

    About the RoleWe are seeking a highly skilled and experienced Lifestyle and Community Coordinator to join our team at Bupa Banora Point. As a key member of our care home team, you will be responsible for overseeing the delivery of Person-First Leisure and Lifestyle Programs, promoting emotional and physical rehabilitation through person-first recreational...

  • Customer Service Associate

    3 days ago

    Tweed Heads, New South Wales, Australia Infinite Care Full time

    Infinite Aged Care is a leading provider of residential aged care services across Australia, committed to delivering exceptional care and service to our residents. We are seeking an experienced Hospitality Assistant to join our team in this permanent part-time role.The successful candidate will play a crucial role in ensuring our residents receive the...

  • Care Coordinator for Aged Care Services

    4 days ago

    Tweed Heads, New South Wales, Australia Southern Cross Care NSW & ACT Full time

    Senior Nursing Position in a Caring EnvironmentSouthern Cross Care NSW & ACT is a leading not-for-profit organization dedicated to enhancing the quality of life for seniors and individuals requiring care. We are seeking an experienced Registered Nurse to join our team at SCC Tweed Heads NSW.About UsWe take pride in providing person-centered care, creating a...

  • Leading Cleaning Services Manager

    7 days ago

    Tweed Heads, New South Wales, Australia IPA Personnel Full time

    About the Role:We are seeking a highly skilled and experienced Senior Client Services Manager to join our team in Tweed Heads, NSW. As a key member of our operations team, you will be responsible for delivering exceptional client service, ensuring compliance with regulatory requirements, and driving business growth.Key Responsibilities:Client Service...

  • Administrative Support Specialist

    2 days ago

    Tweed Heads, New South Wales, Australia Social Futures Full time

    About the RoleWe are seeking an administration superstar to join our People and Culture team, providing exceptional support for employee services across the organisation.Key ResponsibilitiesCoordinate recruitment processes and maintain, update and distribute employee documentation using ELMO or similar HRIS systems.Provide administrative support for employee...

  • Dining Services Assistant

    1 week ago

    Tweed Heads, New South Wales, Australia Infinite Care Full time

    At Infinite Aged Care, we are committed to delivering exceptional care and service to our residents. We are seeking a skilled and compassionate Dining Services Assistant to join our team in this part-time role.About the OpportunityThis is an excellent opportunity for individuals who are passionate about providing high-quality food services and creating a...