Luxury Hotel Reservations Expert

8 hours ago

Sydney, New South Wales, Australia beBeeReservations Full time $60,000 - $80,000

Immerse yourself in a dynamic role where your expertise transforms guest enquiries into extraordinary experiences.
As Assistant Reservations Manager, you will be the mastermind behind every room booking, connecting with guests across multiple channels while ensuring seamless service from the very first touchpoint.
You'll work closely with cross-functional teams to elevate guest satisfaction and drive revenue success.
Take pride in serving as the first point of contact, delivering a flawless, professional, and warm pre-arrival experience that embodies the hotel's standards of luxury service.
Coordinate guest requests across various departments, delegating tasks efficiently through the appropriate systems to ensure timely resolution.
Monitor team compliance with hotel operating standards and policies, guaranteeing service consistency at every touchpoint.
Acknowledge concerns promptly and thoughtfully, resolving issues with care.
Possess a thorough understanding of the hotel's cancellation and deposit policies; process modifications or cancellations accordingly, and communicate updates to relevant departments to optimize inventory.
Handle service recovery swiftly, involving management as necessary, and accurately logging all feedback into the system.
Assist with roster planning, ensuring adequate coverage based on hotel business demands.
Process all reservation requests, changes, and cancellations via phone, email, and extranets with precision and professionalism.
Take on a leadership role, training, mentoring, and motivating the Reservations team, upholding excellence and accuracy in all guest interactions.
Safeguard all reservation-related communications by adhering to hotel policies, data protection regulations, and privacy standards.

Requirements

Minimum 2–3 years' experience in a reservations role, preferably within a luxury hotel environment.

  • Strong working knowledge of Property Management Systems (e.g., Opera Cloud, SynXis).
  • Familiarity with distribution systems (GDS, OTA extranets) and revenue management principles.
  • Proven ability to lead and inspire a small team.
  • High level of attention to detail and organisational skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in English; additional languages are an advantage.
  • Available to work a 7-day week rotating roster.
Benefits

Join a vibrant and nurturing workplace.

  • Elegantly designed areas with access to amenities in a historic building.
  • Online LinkedIn training courses aimed at personal and professional growth.
  • Savory complimentary meals during shifts.
  • Discounts for hotels and group bookings.
  • An employee assistance programme offering confidential counselling and support.
  • Celebrate birthdays with special leave.
  • Opportunities for growth and advancement within the organization.

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