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Hotel Reservation Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time $80,000 - $100,000
Reservations Manager - A Key Role in Our Team

About the Position:

As a Reservations Manager, you will be responsible for managing room bookings and providing seamless service to our guests. You will work closely with various departments, including Revenue, Operations, and Finance, to ensure guest satisfaction and drive revenue success.

Key Responsibilities:

  • Manage room bookings across multiple channels to ensure timely service delivery.
  • Work collaboratively with team members to resolve guest requests efficiently.
  • Monitor team compliance with hotel operating standards and policies to maintain consistent service quality.

Requirements:

  • Minimum 2–3 years' experience in a reservations role, preferably in a luxury hotel environment.
  • Strong working knowledge of Property Management Systems (e.g., Opera Cloud, SynXis) and distribution systems (GDS, OTA extranets).
  • Familiarity with revenue management principles and ability to lead a small team.
  • High level of attention to detail and organisational skills, along with excellent communication and interpersonal abilities.
  • Proficient in English; additional languages are an advantage.

What We Offer:

  • A vibrant and nurturing workplace with elegantly designed areas and amenities.
  • Opportunities for growth and advancement within the organisation.
  • Complimentary meals during shifts, discounts for hotels and group bookings, and an employee assistance programme.
  • Online training courses for personal and professional development, as well as celebration of your birthday with special leave.