Customer Experience Manager
2 days ago
Kathmandu is a leading global outdoor lifestyle brand that was born out of a passion for the outdoors over thirty years ago. Our mission is to improve the wellbeing of the world by getting more people outdoors, as nature has a positive transformative effect on us all.
We've been living our best lives for over 30 years, and now you can too. Join us on our journey to create sustainably made outdoor gear to help people experience nature's benefits more often.
The RoleAs an Assistant Store Manager at our Fremantle store, you will be responsible for supporting the Store Manager in the successful and efficient running of the store. This is a full-time role with a Sunday-Thursday roster. Your day-to-day tasks will include:
- Supporting the Store Manager to operate an effective and profitable store
- Assisting the Store Manager to develop and foster a customer-focused culture through the execution of sales, service, and compliance initiatives
- Inspiring and leading a diverse team of passionate individuals to reach set KPIs and sales targets
- Supporting the Store Manager in training, mentoring, and coaching Team Members to work towards goals and succession planning
- Creating a memorable shopping experience for each and every customer
We are looking for someone with established experience in a customer-focused role, preferably in a retail environment. You will have exceptional people and communication skills, as well as the ability to motivate and rally a team to build sales while supporting a culture of openness, courage, and joyfulness.
What We're Looking ForYou will have demonstrated experience working to targets and KPIs, fostering a high-performance culture, and a genuine passion for our products and what we stand for as a business. As an Assistant Store Manager, you will have the opportunity to lead, motivate, and build sales and service through exceptional people management.
Salary and BenefitsThe estimated salary for this role is $65,000 - $85,000 per annum, depending on your experience. You will also receive great benefits, including paid parental leave, bonus, and clothing allowance, as well as career opportunities in retail and office-based roles across KMD Brands.
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