Customer Experience Manager

1 week ago


Perth, Western Australia Retail Prodigy Group Full time

Drive Excellence in Customer Service

As a Customer Experience Manager at Retail Prodigy Group, you will play a vital role in delivering exceptional customer experiences in our Nike Gateway store. Your passion for customer satisfaction and ability to lead teams will be essential in driving business growth and profitability.

Key Responsibilities:

  • Leadership: Lead and inspire teams to achieve customer service excellence, fostering a culture of collaboration and continuous improvement.
  • Strategic Planning: Contribute to the development and execution of business strategies to drive growth and profitability.
  • Operational Efficiency: Ensure operational efficiency and effectiveness in all areas of responsibility, meeting or exceeding performance metrics.
  • Team Development: Recruit, mentor, and develop a diverse team of talented individuals, promoting a positive and inclusive work environment.
  • Customer Focus: Prioritise customer satisfaction by delivering exceptional products and services, aligning with Nike's commitment to quality and innovation.

Required Attributes:

  • Brand Alignment: We're looking for individuals who share our passion for Nike and align to the company's values.
  • Customer Skills: Demonstrated skills in creating positive and memorable customer interactions.
  • Availability: Full-time availability including late night trade and weekend hours.
  • Experience: Prior experience as an Assistant Store Manager.

What's in it for you?

  • Competitive Bonus Program: Enjoy a competitive monthly coach bonus program and the WIN THE WEEK commission scheme.
  • Healthy Work-Life Balance: Enjoy a healthy work-life balance with every second weekend off.
  • Generous Allowances: Receive a generous uniform allowance and 30% discount on Nike products for yourself and immediate family members.
  • Career Progression: Enjoy genuine career progression pathways and training opportunities.
  • Supportive Environment: Work in a fun, supportive, and energetic work environment.


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