Customer Experience Manager

1 month ago


Perth, Western Australia Activ Full time

About the Role

As a Customer Engagement Coordinator with Activ, you will play a vital role in managing a portfolio of new and existing customers, ensuring a positive customer experience and securing NDIS funding and appropriate services to deliver on our customers' goals.

With a focus on building strong relationships with customers and internal stakeholders, you will work closely with the Customer Experience team to promote Activ's services and deliver quality care to our customers.

Key responsibilities will include meeting with customers and their support networks, providing case management, designing options, and promoting Activ's services in a profitable and meaningful way.

Our ideal candidate will have experience in the disability sector, knowledge of NDIS funding and standards, and a willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes.

Additionally, you will need a valid driver's licence and a willingness to use your private vehicle. A Cert III in Disability or Individual Support is preferred, but not essential.

What You'll Need to Apply

  • Current CV
  • A few questions answered
  • NDIS Worker Screening Check
  • Working with Children Check
  • National Police Clearance
  • First Aid Certificate
  • NDIS Worker Orientation Module


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