Strategic Customer Experience Manager
17 hours ago
Overview
We are seeking a highly skilled Strategic Customer Experience Manager to join our team at Microsoft. In this role, you will be responsible for executing against our customer success contracts and orchestrating cross-functional programs that deliver customer value and drive transformational customer outcomes.
About the Role
This is an exciting opportunity to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise. As a Strategic Customer Experience Manager, you will work closely with customers to understand their business goals and provide strategic advice on how to achieve them using Microsoft solutions.
Key Responsibilities
- You will build strong relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
- You will partner with account team peers to drive conversations with customers that define and prioritize the strategic alignment between customer objectives and Microsoft's goals.
- You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
- You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help customers achieve their goals.
Requirements
To be successful in this role, you will need:
- A Master's Degree in Engineering, IT, Business, or a related field, and 3+ years of solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- A Bachelor's Degree in Engineering, Information Technology, Business, or a related field, and 4+ years of work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management.
- 3+ years of relevant work experience.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.
- A solid understanding of Microsoft's products, technologies, and solutions.
- Microsoft certification in relevant technologies (e.g., Azure, M365), or competitor equivalent.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
What We Offer
We offer a competitive salary of $120,000 - $180,000 per year, depending on location and experience. In addition, we provide a range of benefits, including:
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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