Customer Experience Liaison
2 weeks ago
About ABN Group
We're a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria.
Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective.
We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.
We're not just a company; we're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.
The Role
As a Customer Experience Coordinator, you will provide an awesome customer experience to our valuable customers throughout their building journey.
You will be their first point of contact, field their queries and provide regular updates.
Key Responsibilities
- Guide and support our customers, ensuring they are well informed throughout each stage of their building journey
- Handle and respond to all customer queries positively and efficiently
- Liaise with internal stakeholders to seek information for customer queries and updates
- Ensure accuracy of all documentation and progress information is up to date
- Manage time frames throughout the customer building journey
- Work towards individual and team KPIs
- Coordinate required customer meetings with relevant stakeholders
Requirements
We're looking for a collaborative team player with a positive attitude and a passion for providing an amazing customer experience.
You will need to be resilient, empathetic and an effective communicator to ensure our customers are heard and they are kept well informed.
Experience working in residential construction would be highly desirable, however we can teach you everything you need to know through your onboarding over the first couple months.
Working in Customer Experience can be fast paced at times, so your organisational and time management skills will need to be top notch.
You will be joining a fun and dynamic Customer Experience team who will be there to help you learn the ins and outs.
Why ABN?
We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence.
Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.
Our employee benefits include:
- In-House Discounts: Exclusive discounts to enjoy
- Flexibility: Work arrangements tailored to support your work-life balance
- Career Growth: Opportunities to elevate your career within a thriving organization
- Wellness Focus: Dedicated programs to nurture your well-being
- Health Coverage: Access discounted private health insurance
- Parental Leave: Paid leave for both primary and non-primary carers
What's Next?
Apply now if you think you have what it takes to fill this exciting role.
-
Customer Experience Liaison
1 month ago
Perth, Western Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...
-
Customer Experience Liaison
4 weeks ago
Perth, Western Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...
-
Customer Experience Liaison
4 weeks ago
Perth, Western Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...
-
Customer Experience Liaison
3 weeks ago
Perth, Western Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe're seeking a Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex inquiriesIdentify...
-
Customer Service Liaison
4 days ago
Perth, Western Australia Commonwealth Bank of Australia Full timeWe're seeking a skilled Customer Service Liaison to support our Retail Lending Operations team in delivering high-quality customer experiences.The Chief Operations Office (COO) drives business imperatives through effective operational processes, focusing on customer satisfaction. Our Records Management team provides operational support to customers, handling...
-
Customer Service Liaison
2 weeks ago
Perth, Western Australia SMAART Recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at SMAART Recruitment. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our clients, guiding them through insurance inquiries and ensuring their satisfaction.Key ResponsibilitiesSupport customers with claims, renewals,...
-
Customer Support Liaison
3 days ago
Perth, Western Australia SMAART Recruitment Full timeAbout the Role:We are seeking a highly skilled Customer Support Liaison to join our team at SMAART Recruitment. As a Customer Support Liaison, you will be responsible for providing exceptional customer service to our clients by guiding them through insurance inquiries and ensuring their satisfaction.Key Responsibilities:Support customers with claims,...
-
Customer Experience Liaison
1 day ago
Perth, Western Australia ABN Group Full timeAbout UsAt ABN Group, we're a pioneer in the building, property, and finance industries. With a 45-year track record, we've crafted over 90,000 homes, making the dream of home ownership a reality for thousands in Western Australia and Victoria.We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic,...
-
Customer Experience Liaison
2 weeks ago
Perth, Western Australia ABN Group Full timeAbout UsABN Group is a pioneer in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria.We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.The RoleAs a Customer Experience Coordinator, you...
-
Customer Experience Liaison
3 weeks ago
Perth, Western Australia ABN Group Full timeAbout UsABN Group is a pioneering company in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria.We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.The RoleAs a Customer Experience...
-
Customer Experience Liaison
12 hours ago
Perth, Western Australia ABN Group Full timeAbout UsAt ABN Group, we pride ourselves on being a pioneer in the building, property, and finance industries. With a legacy spanning almost 45 years, we have crafted over 90,000 homes in Western Australia and Victoria, earning the trust of our community.We are a family of 1,900+ employees and 3,000+ subcontractors, united by our values of Relentless, Fun,...
-
Customer Experience Liaison
1 month ago
Perth, Western Australia ABN Group Full timeAbout UsABN Group is a pioneering company in the building, property, and finance industries, with a legacy spanning almost 45 years. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance, and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, while...
-
Customer Experience Liaison
4 weeks ago
Perth, Western Australia ABN Group Full timeAbout UsABN Group is a pioneering company in the building, property, and finance industries, with a legacy spanning almost 45 years. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance, and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, while...
-
Customer Support Liaison
2 weeks ago
Perth, Western Australia Rentokil Initial Full timeRentokil Initial, a leading FTSE 100 company, seeks a Customer Support Liaison to join their team. This role offers a unique opportunity for growth and development within a successful business that employs 38,000 colleagues across 66 countries.This position will see you leverage your previous customer service experience to build strong relationships with...
-
Customer Experience Liaison
6 days ago
Perth, Western Australia ABN Group Full timeAbout ABN GroupWe're a pioneering company in the building, property, and finance industries.With a presence in Western Australia and Victoria, we've been making the dream of home ownership a reality for thousands of people.Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance, and Home...
-
Customer Experience Specialist
2 weeks ago
Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...
-
Customer Experience Professional
2 weeks ago
Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, renowned for its iconic Australasian brand. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people is at the heart of what...
-
Customer Experience Specialist
4 days ago
Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full timeThe OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...
-
Customer Experience Specialist
2 weeks ago
Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people makes us unique.Our Opportunity:We are looking for high calibre technicians to join our Perth team,...
-
Adult Liaison Psychiatrist
2 weeks ago
Perth, Western Australia Spinner Medical Recruitment Full timeJob Title: Adult Liaison PsychiatristJob Summary: We are seeking a highly skilled Adult Liaison Psychiatrist to join our team at Spinner Medical Recruitment. The successful candidate will have a strong background in adult liaison psychiatry and be able to provide leadership in a multidisciplinary team.Key Responsibilities:Provide clinical leadership in adult...