Luxury Night Operations Manager

1 day ago


Sydney, New South Wales, Australia Marriott Full time

Company Overview

Marriott International is a leading hospitality company that operates a portfolio of 30 brands including W Hotels. The company's mission is to Ignite Curiosity, Expand Worlds and create unique experiences for its guests.

Job Summary

We are seeking an experienced Luxury Night Operations Manager to join our team at W Sydney. This role will oversee all front office and guest services operations during the overnight shift and ensure that exceptional service standards are maintained.

Key Responsibilities:

  • Oversight of all front office and guest services operations during the overnight shift
  • Responding to guest enquiries and requests in a timely and professional manner
  • Monitoring hotel security and safety, including conducting regular property patrols
  • Troubleshooting any issues that may arise and implementing appropriate solutions
  • Supporting the day-time management team by providing updates and escalating any concerns
  • Ensuring all hotel processes and procedures are followed during the overnight hours
  • Managing the overnight front desk team, including scheduling, training and performance management

Benefits

As a Luxury Night Operations Manager with Marriott International, you will enjoy a competitive salary of $120,000 - $150,000 per annum, depending on experience. You will also receive discounts on hotel rooms, access to exclusive employee recognition programs, wellbeing and mindfulness initiatives, and opportunities for career growth and development.

About Marriott International

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. We offer a comprehensive range of benefits, including health insurance, retirement savings plans, and paid time off.


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