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Call Centre Representative

1 month ago

Melbourne, Victoria, Australia Weploy Full time

Company Overview

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At Weploy, we're committed to connecting talented individuals with top-notch clients in the financial services industry. With our hybrid work model, you'll have the flexibility to work from home, onsite, or a combination of both, depending on your preferences.

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Salary

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We offer above award hourly rates of $34.48 an hour, plus superannuation, providing a competitive compensation package for our Call Centre Representatives.

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Job Description

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We're seeking experienced call centre specialists to join our team, handling inbound queries through calling, emails, and chats. Your responsibilities will include:

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  • Handling a large volume of calls per day, ensuring timely resolution and excellent customer service">
  • Meeting key performance metrics, such as average handling time, quality assurance, and roster adherence">
  • Collaborating with colleagues to achieve team goals and support each other's success">
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Required Skills and Qualifications

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To be successful in this role, you'll need:

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  • A minimum of 6 months to 1 year of recent experience in a call centre or high-volume phone-based role (financial services industry is a bonus)">
  • Confidence working with numbers and maths">
  • A 'can-do' attitude and resilience in a fast-paced environment">
  • Exceptional communication skills, both verbal and written">
  • Proven professional references from previous employers">
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Benefits

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As a valued member of our team, you'll enjoy:

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  • Consistent full-time hours (37.5 hours per week) Monday to Friday">
  • Opportunities for career growth and development within our company">
  • A supportive and bubbly team environment">
  • Detailed training programs to get you set up for success in your role">
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Others

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If you're looking for a challenging and rewarding role with opportunities for growth, apply now to join our dedicated Talent team