North Service Centre Consultant Role
4 weeks ago
We are looking for a talented Customer Service Specialist to join our team in Melbourne. As a Customer Service Consultant, you will deliver exceptional service that consistently meets expectations of advisers and customers.
You will:
- Provide support via contact centre activities, including taking inbound calls and responding to webchats
- Communicate with customers and financial advisers by email
No previous experience is needed, as comprehensive training will be provided. This role is based out of our Melbourne office, with hybrid working arrangements and a minimum attendance requirement of 8 days per week after initial training.
Key RequirementsTo succeed in this role, you'll need:
- Contact centre or financial services experience (desirable but not essential)
- Previous customer/client service experience (retail, hospitality, healthcare, etc.)
- Ability to work in a highly regulated environment
This role offers a competitive salary of approximately $65,000 per year, depending on experience, along with opportunities for career growth and professional development.
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