Cybersecurity Client Success Advocate

2 days ago


Melbourne, Victoria, Australia Triskele Labs Full time

The Technical Customer Success Manager role at Triskele Labs requires a professional with exceptional technical skills and strong communication abilities. As a Cybersecurity Client Success Advocate, you will play a pivotal part in supporting our SOC clients by delivering in-depth analysis and insights.

Key Responsibilities

  • Conduct quarterly review sessions with clients, dissecting monthly reports to extract trends and insights, and providing actionable recommendations to enhance their security posture.
  • Develop a 90-day retrospective and future-focused assessment to help clients improve their security strategy.
  • Identify opportunities to expand service offerings, collaborating closely with the sales team to scope enhancements for delivery.
  • Act as a primary point of contact for technical escalations, ensuring efficient resolution of client queries.
  • Collaborate with Account Management to drive service uplift and operational efficiencies.

Requirements

  • Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
  • Proficiency in security tools, with the ability to interpret and translate technical data for clients.
  • Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively.

Benefits

  • Competitive salary package up to $120,000, with pathways for advancement.
  • Honour a hybrid working environment, with some in-office presence expected if based in Victoria.
  • Join a supportive and driven team where each client relationship is valued.
  • Pursue continuous learning and self-development within a collaborative and growth-oriented culture.

About Us

At Triskele Labs, we are passionate about cybersecurity and client success. Our commitment to delivering exceptional outcomes drives us to exceed expectations and make a tangible difference in our clients' security journey.



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