Cybersecurity Client Success Advocate
2 days ago
The Technical Customer Success Manager role at Triskele Labs requires a professional with exceptional technical skills and strong communication abilities. As a Cybersecurity Client Success Advocate, you will play a pivotal part in supporting our SOC clients by delivering in-depth analysis and insights.
Key Responsibilities
- Conduct quarterly review sessions with clients, dissecting monthly reports to extract trends and insights, and providing actionable recommendations to enhance their security posture.
- Develop a 90-day retrospective and future-focused assessment to help clients improve their security strategy.
- Identify opportunities to expand service offerings, collaborating closely with the sales team to scope enhancements for delivery.
- Act as a primary point of contact for technical escalations, ensuring efficient resolution of client queries.
- Collaborate with Account Management to drive service uplift and operational efficiencies.
Requirements
- Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
- Proficiency in security tools, with the ability to interpret and translate technical data for clients.
- Experience in delivering client support, with a focus on analysing and communicating complex information clearly and effectively.
Benefits
- Competitive salary package up to $120,000, with pathways for advancement.
- Honour a hybrid working environment, with some in-office presence expected if based in Victoria.
- Join a supportive and driven team where each client relationship is valued.
- Pursue continuous learning and self-development within a collaborative and growth-oriented culture.
About Us
At Triskele Labs, we are passionate about cybersecurity and client success. Our commitment to delivering exceptional outcomes drives us to exceed expectations and make a tangible difference in our clients' security journey.
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