Enterprise Success Manager

2 days ago

Melbourne, Victoria, Australia Darktrace Full time

This is an exceptional opportunity to join Darktrace, a leading cybersecurity company, as an Enterprise Success Manager. With a strong focus on customer satisfaction and growth, this role will be responsible for managing a portfolio of enterprise accounts, building long-lasting relationships, and ensuring customers receive exceptional support.

Role Overview:

The Enterprise Success Manager will work closely with cross-functional teams, including Sales, Product, and Support, to understand customer needs and provide strategic guidance and best practices. This will involve regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions with customers to drive customer adoption and success.

Key Responsibilities:

  • Act as the primary point of contact for existing Darktrace customers, developing and maintaining strong relationships.
  • Drive customer adoption and success by understanding customer objectives and providing strategic guidance and best practices.
  • Monitor customer health and proactively address potential challenges to ensure high levels of satisfaction and retention.
  • Collaborate with internal teams to advocate for customer needs and influence product roadmap based on feedback.
  • Identify growth opportunities within accounts and work with Sales to support upsell and cross-sell initiatives.
  • Track and manage customer success metrics, including adoption and retention.
  • Provide onboarding support and training to new customers to ensure a smooth implementation process.

Qualifications:

  • 3+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology.
  • Proven track record of managing and growing customer accounts.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to understand complex technical concepts and translate them into value-driven conversations.
  • Strong analytical skills and the ability to use data to drive decisions.
  • Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.

About the Role:

This is a full-time position based in AU, with a competitive salary range of $90,000 - $120,000 per annum, depending on experience. If you are a motivated and results-driven individual looking to make a real impact in the cybersecurity industry, we encourage you to apply.

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