Education Success Advocate

2 days ago


Melbourne, Victoria, Australia Xplor Education Full time

Xplor Education is a global platform that combines SaaS with embedded payments, and tools to help businesses grow and succeed in the education sector.

We're seeking an Education Success Advocate to join our Melbourne team. As an advocate, you will be responsible for ensuring customer success through the use of our platform, ensuring retention and customer happiness.

The role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the key responsibilities include:

  • You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
  • You'll provide initial responses to tickets and assign incoming tickets to the team depending on the level of complexity and issue
  • You'll respond to enquiries via phone, chat, and email and work to ensure every enquiry is answered in accordance with our SLAs
  • You'll handle dissatisfied customers in a polite and professional fashion

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

We estimate the salary for this role to be around $65,000 - $75,000 AUD per year, depending on experience.

This is a fantastic opportunity to join a company that values diversity and inclusion, and is committed to making a positive impact in the education sector.

To be considered for this role, please submit your resume and cover letter.



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