Cybersecurity Solutions Manager

1 month ago

Melbourne, Victoria, Australia Darktrace Full time
Role Overview

We are seeking a motivated and experienced Cybersecurity Solutions Manager to join our team and help drive customer satisfaction, retention, and growth.

The ideal candidate will be responsible for managing a portfolio of enterprise accounts, building strong relationships with customers, and ensuring they receive exceptional support throughout their journey with us.

This role involves working closely with cross-functional teams, including Sales, Product, and Support, to ensure customer needs are met and exceeded.

Key Responsibilities:
  • Act as the primary point of contact for existing Darktrace customers, developing and maintaining strong, long-lasting relationships.
  • Drive customer adoption and success by understanding customer objectives and providing strategic guidance and best practices.
  • Monitor customer health and proactively address potential challenges to ensure high levels of satisfaction and retention.
  • Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions with customers.
  • Collaborate with internal teams to advocate for customer needs and influence product roadmap based on feedback.
  • Identify growth opportunities within accounts and work with Sales to support upsell and cross-sell initiatives.
  • Track and manage customer success metrics, including adoption and retention.
  • Provide onboarding support and training to new customers to ensure a smooth implementation process.

About the Role

This is a 14-month contract position, offering an exciting opportunity to work in a fast-paced environment and contribute to our mission of providing top-tier cybersecurity solutions.

Qualifications:
  • 3+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology.
  • Proven track record of managing and growing customer accounts.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to understand complex technical concepts and translate them into value-driven conversations.
  • Strong analytical skills and the ability to use data to drive decisions.
  • Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
Estimated Salary: £60,000 - £80,000 per annum

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