Cybersecurity Client Relationship Specialist

1 month ago


Melbourne, Victoria, Australia Triskele Labs Full time

Triskele Labs is seeking a highly skilled Cybersecurity Client Relationship Specialist to play a pivotal role in supporting SOC clients. This individual will provide in-depth analysis and insights, working across the team to conduct quarterly review sessions, dissect monthly reports, and build trend analyses.

Key Responsibilities:

  • Conduct quarterly client reviews, analyzing monthly SOC reports to extract and present trends and insights.
  • Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
  • Identify and recommend additional services to meet clients' evolving needs, coordinating with the sales team to align on scope and delivery requirements.
  • Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
  • Collaborate with Account Management to drive service uplift and operational efficiencies.

Requirements:

  • A strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
  • Proficiency in security tools, with the ability to interpret and translate technical data for clients.
  • Experience in delivering client support, with a focus on analyzing and communicating complex information clearly and effectively.

Desired Skills:

  • Exceptional communication and presentation skills to distill technical information for clients with varying levels of expertise.
  • Ability to build lasting client relationships, acting as a trusted technical advisor with a customer-centric approach.
  • Strong analytical skills for trend analysis, forecasting, and data-driven recommendations.
  • High attention to detail, ensuring reports and recommendations meet client needs and quality standards.

About Triskele Labs:

We're a company that values passion for cybersecurity and client success. Our commitment to 'Deliver Awesome' drives us to exceed expectations, making a tangible difference in our clients' security journey.

What We Offer:

  • A competitive salary package up to $120,000 per annum.
  • A collaborative and growth-oriented culture with opportunities for career development.
  • A hybrid working environment with some in-office presence expected if based in Victoria.


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