Cybersecurity Client Strategist

18 hours ago


Melbourne, Victoria, Australia Triskele Labs Full time
Cybersecurity Client Strategist

The Cybersecurity Client Strategist will play a pivotal role in supporting our SOC clients by providing in-depth analysis and insights. They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods. Through these interactions, the Cybersecurity Client Strategist will deliver actionable recommendations to improve clients' security posture. Additionally, they will identify opportunities to expand service offerings, collaborating closely with the sales team to scope these enhancements for delivery.

Key Responsibilities

  • Conduct quarterly client reviews, analyzing monthly SOC reports to extract and present trends and insights.
  • Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
  • Identify and recommend additional services to meet clients' evolving needs, coordinating with the sales team to align on scope and delivery requirements.
  • Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
  • Collaborate with Account Management to drive service uplift and operational efficiencies.

Requirements

  • Strong foundation in IT and cybersecurity, with experience in SOC environments, networking, or infrastructure.
  • Proficiency in security tools, with the ability to interpret and translate technical data for clients.
  • Experience in delivering client support, with a focus on analyzing and communicating complex information clearly and effectively.

Personal Attributes

  • Enthusiasm for continuous learning and a proactive approach to self-development.
  • Drive to deliver exceptional client support and meet quarterly engagement objectives.
  • Ability to work effectively within a team, sharing knowledge and supporting cross-functional goals.

Why Triskele Labs?

Triskele Labs is a place where passion for cybersecurity and client success thrive. Our commitment to "Deliver Awesome" drives us to exceed expectations, making a tangible difference in our clients' security journey. If you're ready to take ownership of client success and contribute to an inclusive and dynamic team, Triskele Labs is the right fit.



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