Sales Operations Lead

3 days ago

Australia Zendesk, Inc. Full time

About the Role

Zendesk, Inc. is seeking a highly skilled Sales Operations Lead to join our Global GTM Operations team. As a key member of our team, you will be responsible for designing and executing the sales strategy in the region, working closely with the RVP of Sales for ANZ.

Key Responsibilities

  • Develop and implement operational rigor for the Sales division, ensuring seamless execution of sales processes.
  • Be the subject matter expert for Zendesk's sales tech stack and data, driving business decisions with data-driven insights.
  • Collaborate with the GTM Ops team to define, implement, and continuously improve KPIs to measure sales performance.
  • Design and evolve Zendesk territory models to ensure optimal coverage across markets.
  • Assist in troubleshooting operational issues and propose changes to systems and processes to accelerate growth.
  • Work with the Sales Enablement team to identify and close knowledge gaps through continuous training and development.
  • Own the execution of key business processes, including forecasting and demand generation.
  • Identify inefficiencies, implement solutions, and track progress around sales performance, pipeline management, and sales forecasting.
  • Document process improvements to ensure knowledge sharing across the organization.
  • Represent ANZ in global Centres of Excellence.

Requirements

  • 3 years of experience in a similar role, preferably in a multi-billion turnover SaaS organization.
  • Motivated self-starter with a passion for solving problems.
  • Numerate natural problem solver with significant experience using telemetry to drive business decisions.
  • Experience with various forms of data and visualization, including SQL, BI tools, and SFDC data.
  • Entrepreneurial approach, taking a hands-on stance in a fast-growing organization.
  • Able to juggle multiple projects and tasks concurrently.
  • Team-first attitude while being autonomous within the region.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person, while also giving our people the flexibility to work remotely.

Our Values

We advocate for digital-first customer experiences. Over 5,000 employees worldwide have the flexibility to choose where they work.

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to any characteristic protected by applicable law.

We endeavor to make reasonable accommodations for applicants with disabilities. If you require a reasonable accommodation, please send an e-mail to with your specific accommodation request.

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