Enterprise Growth Manager

10 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $127,230 - $153,479

About the Role

As a key member of our Enterprise Team, you will be responsible for driving customer success and growth.

Key responsibilities include:

  • Managing a portfolio of Enterprise customers to ensure maximum value from our services.
  • Becoming a product expert and utilizing this knowledge to effectively guide customers towards their desired outcomes.
  • Ensuring product adoption by onboarding new customers and teams, working closely with the Onboarding Consultants team.
  • Identifying, tracking, and improving the health status of each customer.
  • Providing high-touch engagements to ensure customers get maximum value from Miro.
  • Developing best practices for customer growth and renewal to ensure ongoing customer success.
  • Collaborating with sales colleagues to create account plans and deliver quarterly business reviews.

Requirements

The ideal candidate will have:

  • 5+ years experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers (5K employees or >250 users).
  • A consistent track record of handling portfolios of 30-50 Enterprise accounts.
  • Ability to recognize and maximize business value as well as internal opportunities.
  • Strategic prioritization skills to manage a book of business.
  • Proactive and collaborative mentality, excellent time management skills, and ability to handle multiple accounts simultaneously.
  • Experience or curiosity about the SaaS space.
  • Strong verbal and written communication skills.
  • Excellent listening skills, customer-centric mentality, and empathy towards users and customers.
  • Quick learner, able to work effectively in a constantly evolving scale-up environment.
  • Willingsness and ability to travel abroad regularly.

What's In It For You

We offer:

  • Competitive equity package.
  • Private health insurance program.
  • Salary continuance insurance and life insurance coverage.
  • Free lunches on in-hub days with fully stocked snacks and drinks.
  • Wellbeing benefit and WFH equipment allowance.
  • Annual learning and development allowance to grow your skills and career.
  • Opportunity to work for a globally diverse team.

About Us

We are a visual workspace for innovation that enables distributed teams to build the next big thing. Our platform's infinite canvas empowers teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.

Join us in creating a supportive, welcoming, and innovative environment where we strive to play as a team to win the world and create a better version of ourselves every day.

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