Enterprise Customer Growth Manager

3 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $180,000 - $220,000

Job Overview

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The primary role of this position is to manage a portfolio of Enterprise customers, providing them with the necessary support and guidance to achieve their goals.

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Responsibilities

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  • Manage a portfolio of Enterprise customers, ensuring they receive the best possible service and support.">
  • Become an expert in Miro's product and services, using this knowledge to guide customers towards achieving their desired outcomes.">
  • Ensure product adoption by onboarding new customers and new teams, working closely with the Onboarding Consultants team.">
  • Identify, track, and improve the health status of each customer, making sure they get maximum value from Miro.">
  • Develop best practices for customer growth and renewal, driving customer growth and retention.">
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Requirements

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This role requires:

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  • 5+ years experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers.">
  • A consistent track record of handling portfolios of 30-50 Enterprise accounts.">
  • Ability to recognize and maximize business value as well as internal opportunities.">
  • Strategic prioritization skills and excellent time management skills.">
  • Proactive and collaborative mentality, with excellent verbal and written communication skills.">
  • Excellent listening skills, customer-centric mentality, and empathy towards users and customers.">
  • Ability to work effectively in a constantly evolving scale-up environment.">
  • Willingsness to travel abroad regularly.">
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What's In It For You

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This role offers:

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  • Competitive equity package.">
  • Free lunches on in-hub days with fully stocked snacks and drinks.">
  • Wellbeing benefit and WFH equipment allowance.">
  • Annual learning and development allowance to grow your skills and career.">
  • Opportunity to work for a globally diverse team.">
"]},

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